Conditions générales de vente
These Terms and Conditions govern the sale of products on the website Call of the Valley, accessible at the following address: https://call-of-the-valley-2.myshopify.com. The website offers natural cosmetics and perfumes for sale online. By placing an order on this website, the customer fully and unconditionally accepts these Terms and Conditions.
The products are sold by Call of the Valley, sole proprietorship, located at 1 Impasse Pierre Mendes France, 66380 Pia, France. SIRET: 487 991 713 00024. VAT number: FR32487991713. Email: contact@callofthevalley.com Phone: +33 7 72 38 43 57.
The products offered for sale are natural cosmetics and perfumes. Product photographs and descriptions are provided for informational purposes and aim to be as accurate as possible. However, slight variations may occur.
Product prices are indicated in euros and include all applicable taxes. Shipping costs are displayed before the order is confirmed. The seller reserves the right to modify prices at any time, but products will be invoiced based on the price in effect at the time the order is placed.
An order is considered valid once payment has been accepted. After completing a purchase, the customer will receive a confirmation email summarizing the order. The seller reserves the right to refuse or cancel any order in case of a dispute with the customer.
Payment is due immediately upon ordering. Payments can be made using the payment methods available on the website, including credit card payments and other secure payment solutions provided by the platform. Transactions are secured through the payment systems used by the platform.
Orders are generally prepared within one to three business days after payment confirmation. Estimated delivery times are two to five business days for France and three to seven business days for Europe. These delivery times are provided as an indication only. The seller cannot be held responsible for delays caused by the shipping carrier.
Products are delivered to the address provided by the customer at the time of the order. The customer is responsible for ensuring the accuracy of the delivery information. In the event that a package arrives damaged, the customer must notify the carrier and the seller as soon as possible.
In accordance with European legislation, customers have fourteen days from the date of receipt of the product to exercise their right of withdrawal. The product must be returned unused, in its original packaging, and in perfect condition. Return shipping costs are the responsibility of the customer unless otherwise stated. For hygiene reasons, certain opened or used products, particularly cosmetics, cannot be returned.
Once the returned product has been received and inspected, the refund will be processed within a maximum period of fourteen days. The refund will be issued using the same payment method used for the original purchase.
The seller cannot be held responsible for any damage resulting from improper use of the products. The products offered for sale comply with current French legislation.
Personal information collected during the ordering process is necessary for processing and fulfilling orders. This data is handled in accordance with GDPR regulations. Customers have the right to access, modify, or delete their personal data at any time. Any request regarding personal data may be sent to contact@callofthevalley.com.
All elements of the Call of the Valley website remain the exclusive intellectual property of the seller. Any reproduction, distribution, or use without prior authorization is strictly prohibited.
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken.